Your Shopping Cart

Your cart is empty.

Ask Mr. Sage: Do You Ship to My Address?

Jun 16, 2014

Ask Mr. Sage: Do You Ship to My Address?

Dear Mr. Sage,
I love the quality of your plants so much that I have shared cuttings with friends and family, including my mother who lives in another state. Recently, I wanted to order some plants from your catalog for my mom. But your website rejected her address and said that Flowers by the Sea can't ship there. Is that true?

Flipping Over Shipping

Dear Flipping Over Shipping,
We are really sorry for the inconvenience you recently experienced. The answer is that your request most likely stumbled on a glitch that sometimes occurs in even the best of shipping systems. I am confident that we can deliver to your mom's address unless it is somewhere highly unusual that a UPS truck can't reach.

Sometimes the UPS computer addressing system connected to our shopping cart rejects a destination due to an address being in a format that is a little different than the UPS system expects.

On the rare occasion that this occurs, I always gladly run the address in question through the UPS system manually to see what is causing the problem. Then I contact you and let you know whether and how it can be fixed.

In a worst case scenario, if the system continues to reject the address, you may tell our shopping cart to ship the plants to your address and then give us the actual shipping address in the Customer Notes section of the cart. Then we will talk with UPS and find a way to adjust any difference in shipping charge.

We pride ourselves on meeting customer needs even for destinations outside the lower 48 states of the U.S. That often requires a special shipping certificate about meeting plant sanitation standards as well as working with purchasers to make sure they understand what permits and steps are necessary at their end.

Here is some extra information about FBTS shipping charges. We believe in going out of our way for you. So please contact us with any problems.

Thanks for Your Question,
Mr. Sage

Ask Mr. Sage is a question-and-answer feature based on topics raised in calls and emails that Flowers by the Sea receives. To send a query, just click on the Ask Mr. Sage button on this page.


There are no comments yet.

Plants mentioned in this article
Ask Mr Sage is one of the most popular categories in our Everything Salvias blog. Here are a few of the latest posts:
Ask Mr. Sage: How to Place Advance Orders with FBTS - Flowers by the Sea is a mail-order nursery eliminating craziness from garden planning with advance orders and customer selection of shipping dates. Ask Mr. Sage is a regular feature based on calls and emails received by FBTS. This article details how to use our redesigned preorder process and other catalog tools for making sure you get the plants you want when you want them. Ask Mr. Sage: How to Select Plants for Garden Triumph - Planning for Salvia garden success requires following the rule of selecting the right plant for the right place. Desert sages aren't appropriate for the damp Southeast. Moisture-loving ones aren't right for desert climates where they need lots of watering to survive. Flowers by the Sea Farm and Online Nursery offers tips for selecting plants based on local climate. Ask Mr. Sage is a regular feature of the FBTS Everything Salvias Blog. Ask Mr. Sage: How Should I Prune my Salvias? - Flowers by the Sea Online Nursery specializes in Salvias and often receives questions about how to prune them. Although getting good at pruning takes practice, Salvias rebound quickly if you make mistakes. A key to successful pruning is understanding the varying needs of four main categories of sages. Ask Mr. Sage is a regular feature of the FBTS Everything Salvias Blog. Ask Mr. Sage: Do You Offer Free Shipping? - Like free lunches, free shipping is a myth. Flowers by the Sea doesn't offer free shipping, because it would require increasing plant prices to cover the cost of shipping. Read more to learn how FBTS sets fair shipping prices. Ask Mr. Sage is a regular feature of the Everything Salvias Blog and is based on calls and notes from customers. Ask Mr. Sage: Best Time to Plant Drought Resistant CA Natives - Drought resistant California native sages thrive when planted in fall. It's easier for roots to become established when soil is warm, air temperatures are cooler and precipitation is increasing. Ask Mr. Sage is a regular feature of the Everything Salvias Blog and is based on calls and emails from customers. Ask Mr. Sage: What Is Shipping in Boxes Like for Salvias? - It's understandable to worry about the condition of plants following shipment in a box. However, Flowers by the Sea Online Plant Nursery is exceedingly careful to make sure your plants arrive in healthy condition. A satisfied customer sent us the photos in this article. Step by step, they illustrate the process of unpacking and hardening off FBTS plants received by 3-day ground delivery more than 1200 miles away from our Northern California farm.