Our Unconditional, Money Back Guarantee
All plants are guaranteed to arrive at your home in excellent condition and clearly labeled. In addition, we guarantee your absolute satisfaction with these plants. There is no hidden small print; we know you will love our quality, so we guarantee it!
We ship well-rooted stock in the container size listed for each plant in our catalog. Occasionally we will cut a plant back to facilitate shipping, but hey -- we're gardeners, so we'll do a thoughtful job of it. We are very careful about not sending you weeds or pests! If your plants do not arrive in excellent condition, please contact us immediately via email or telephone. You can choose to have either a refund or credit on a future order.
Our goal is to make you happy, satisfied and glad you ordered from us!
The descriptions about our plants and the other products that we sell are as accurate as we can make them be and are based on our personal experience. After all, we grow these plants in our own garden! And each plant listing contains a brief description of its appearance, cultural requirements and general uses. We cannot know your microclimate or specific growing conditions, so please research the requirements of a plant before your purchase. Additionally, we can make no personal claims as to the effectiveness of medicinal plants.
Substitutions and Backorders
We will not make any substitutions without your permission. If you wish to list acceptable substitutions, such as size or organic status, please use the Notes box at the bottom of the Checkout page to tell us what to do. We do not backorder unavailable plants without your permission.
Please read this section carefully before selecting a shipping method. Using an inappropriate service can cause unnecessary stress to your plants.
Read about how we work to keep our shipping prices low and fair at our Shipping Information page.
Please remember: the shipping method you choose can greatly affect the health of the plants you receive. We cannot be responsible for damaged plants if you choose Ground service and are shipping to a Zip code that begins with 0, 1, 2, 3, 4, 5, 6 or 7!
Unless you instruct otherwise, we will send your order on the next shipping day, in one shipment. If you would like us to hold your plants until your weather is appropriate for planting please tell us so in the Customer Notes section of your order.
Realize that split orders will incur increased shipping costs, which we will bill at the time we ship.