0

Your Shopping Cart

Your cart is empty.

We've Made Shipping Changes to Simplify Your Life & Ours

May 13, 2017

We've Made Shipping Changes to Simplify Your Life & Ours

When life and business become too complicated, we seek ways to simplify at Flowers by the Sea Farm and Nursery. Two changes we're currently making concern ordering and shipping. As business has grown, we have found it increasingly difficult to maintain two longtime practices -- split shipping and allowing additions to orders via telephone or email.

Here's some helpful backstory before we explain the changes.

Sometimes all the plants placed in a single order aren't available at the same time. This happens if part are regular selections that Flowers by the Sea grows year round and others are preorders of plants that are only available at certain times of year. It also occurs when customers mix regular order plants with special orders for plants that are rare or for which demand isn't constant or seasonal. 

Preordering is especially helpful for customers who want our spring-limited plants (ones we only grow at this time), but need to plant them in mid- to late spring. Special ordering allows customers to purchase a larger than normal quantity of a plant or obtain plants we don't grow year-round due to limited demand. We grow special orders beginning when an order is placed. Both practices are aimed at conserving resources yet providing you with the plants you want at the right growing time for your garden.

Now, on to the changes.

Goodbye, Split Orders
Under our former policy, a customer could request that we split an order between two shipping dates. This involved sending what was ready for shipping immediately and waiting until a later date to send the remainder.

Although we didn't encourage it, split shipping was often the resolution when customers posted an order mixing plants requiring preordering or special ordering with ones immediately available. That is no longer possible. Nor is revision of mixed orders to remove items for placement in a second order. If you create this kind of mixed order, all the plants will be shipped together and delivered when the preordered or special ordered choices are ready. We will manage propagation so your entire order is ready for planting at the same time.

No longer allowing split orders for shipping alleviates tracking problems, incorrect charges for shipping and confusion for both us and you. It also improves inventory management.

Goodbye, Telephone/Email Additions
Adding to orders via telephone or email is another practice that became perplexing as business expanded. Now, you may place a separate order for additional plants and request, at the time of the second order, that it be combined with a previous order for shipping.

Questions?
As already indicated, both of these practices are just too complicated all around. Yet we realize that some of you liked these former options. So, we apologize for any inconvenience these changes may cause, but they are for the best. Please contact us if you have any questions.

Comments

There are no comments yet.


Plants mentioned in this article
Ask Mr Sage is one of the most popular categories in our Everything Salvias blog. Here are a few of the latest posts:
Ask Mr. Sage: How to Place Advance Orders with FBTS - Flowers by the Sea is a mail-order nursery eliminating craziness from garden planning with advance orders and customer selection of shipping dates. Ask Mr. Sage is a regular feature based on calls and emails received by FBTS. This article details how to use our redesigned preorder process and other catalog tools for making sure you get the plants you want when you want them. Ask Mr. Sage: How to Select Plants for Garden Triumph - Planning for Salvia garden success requires following the rule of selecting the right plant for the right place. Desert sages aren't appropriate for the damp Southeast. Moisture-loving ones aren't right for desert climates where they need lots of watering to survive. Flowers by the Sea Farm and Online Nursery offers tips for selecting plants based on local climate. Ask Mr. Sage is a regular feature of the FBTS Everything Salvias Blog. Ask Mr. Sage: How Should I Prune my Salvias? - Flowers by the Sea Online Nursery specializes in Salvias and often receives questions about how to prune them. Although getting good at pruning takes practice, Salvias rebound quickly if you make mistakes. A key to successful pruning is understanding the varying needs of four main categories of sages. Ask Mr. Sage is a regular feature of the FBTS Everything Salvias Blog. Ask Mr. Sage: Do You Offer Free Shipping? - Like free lunches, free shipping is a myth. Flowers by the Sea doesn't offer free shipping, because it would require increasing plant prices to cover the cost of shipping. Read more to learn how FBTS sets fair shipping prices. Ask Mr. Sage is a regular feature of the Everything Salvias Blog and is based on calls and notes from customers. Ask Mr. Sage: Best Time to Plant Drought Resistant CA Natives - Drought resistant California native sages thrive when planted in fall. It's easier for roots to become established when soil is warm, air temperatures are cooler and precipitation is increasing. Ask Mr. Sage is a regular feature of the Everything Salvias Blog and is based on calls and emails from customers. Ask Mr. Sage: What Is Shipping in Boxes Like for Salvias? - It's understandable to worry about the condition of plants following shipment in a box. However, Flowers by the Sea Online Plant Nursery is exceedingly careful to make sure your plants arrive in healthy condition. A satisfied customer sent us the photos in this article. Step by step, they illustrate the process of unpacking and hardening off FBTS plants received by 3-day ground delivery more than 1200 miles away from our Northern California farm.